Refund policy

Damages, Defects & Order Issues

Please inspect your order immediately upon receipt. If you find that your item is defective, damaged, or if you received the wrong product, please contact us as soon as possible [within 48 hours of delivery] with your order number and clear photos or videos showing the issue.

Upon receiving your notice, we will evaluate the situation. If the issue is confirmed to be our responsibility (such as manufacturing defects, shipping damage, or fulfillment errors), we will actively work with you to negotiate a fair and satisfactory solution, which may include a replacement, partial refund, or full refund.